Frequently Asked Questions 

If you don’t see the answer to a question you have here, just get in touch and we will find it for you! 

Frequently Asked Questions 

If you don’t see the answer to a question you have here, just get in touch and we will find it for you! 

Q: How long ahead of my home move should I get in touch with you? 

A: We are happy to get involved as soon as you have definite plans to move, declutter, or need a probate valuation. We can visit you at your property to quote free of charge and will advise you on your best course of action. 

Q: Do you do online or in-person quotes for household removals? 

A: We like to do in-person quotes for several reasons. You will get the right price and we will be able to see exactly what will be required in advance. This includes any potential problems or difficulties we may need to plan for, or you may need advice with. 

Q: When do I need to book my moving date? 

A: Ideally you would get in touch with us as soon as you know you will need our services for a quote, but we won’t book the actual moving date until you have your exchange and completion dates. 

Q: What if my moving date changes? 

A: This happens all the time: we will book you in when you have your completion date. If you are exchanging and completing on the same day and this date changes we will do what we can to accommodate any change. 

Q: Can I do the packing for my house move, or do you do it all? 

A: That’s up to you. We can pack (and unpack too, if you like) everything and we can provide quotes for different scenarios. If you would like to do your own packing, we will provide all the relevant packaging materials. Ours are fit for purpose and come with all the right environmental credentials. 

Q: How much do your removal services cost? 

A: This will depend on the service you require That’s why we always visit in person, to get a better understanding of your moving requirements. 

Q: How long will my move take? 

A: If you are starting with a decluttering process we suggest you start sooner rather than later. We also recommend we pack up most of your non-essentials the day before so that you can be out when you need to be (usually midday) without added stress. Under normal circumstances we would get you fully moved into your new place by the end of the same day. 

Q: What areas do you cover for removals? 

A: We are based in Camberley, Surrey, and we mainly cover Berkshire, Surrey, Hampshire, Hertfordshire, Buckinghamshire & London If you are moving to or from Ascot, Bracknell, Windsor, Reading, Basingstoke, High Wycombe, Beaconsfield, Richmond, Kensington, Kingston Upon Thames, Weybridge, Guildford, Winchester, Epsom, Virginia Water, Fleet, Slough, Bournemouth, or the surrounding areas we would be pleased to help. In certain circumstances we can travel further afield so please get in touch. 

Q: Why do you specialise in moving seniors and what does that really mean? 

A: We have many years of experience both in working in care homes themselves or within the care home sector so we understand the challenges and difficulties. We also undertake regular training to help us be more empathetic, understanding, and patient with those living with conditions that become more common in our later years. 
We are proud to be one of the highest rated senior moving companies in the UK and work closely with retirement villages, care homes, estate agents, and solicitors in this field. 

Q: Is there anything you can’t or won’t move? 

A: We have previous experience in developing shipping systems for auctioneers, shipping medals, chandeliers, and cannons, amongst other things, so we understand the difficulties and intricacies of moving certain objects. For items like chandeliers, grand pianos, snooker and pool tables, expensive antiques, paintings, and so on, we will need to arrange the right service for you. But it will still get moved! 

Q: Can you coordinate with care homes and retirement villages? 

A: Yes, we find this is helpful for all the parties involved! 

Q: Are you fully insured for all removals and is this included in the price? 

A: Yes and yes. Please ask us for more details. 

Q: What are your payment terms? 

A: We ask for full payment seven days in advance. 

Q: Can you organise storage? 

A: Yes, we can organise for your items to be stored short term or long term in a secure location near to you. 

Q: What do you do with possessions in a house clearance/probate situation? 

A: We make sure that everything, once you have decided what you would like done with it, is dealt with appropriately. You will find more details on our House Clearance page and under Probate Valuations. 

Q: Where can I see your terms and conditions? 

A: Just click on the link to find our terms and conditions . We also include them in our correspondence. 

Q: What are your eco credentials for your removal services? 

A: We use only the best quality materials in the industry to pack and protect your possessions, ensuring they are as environmentally friendly as possible. Please see our packing services information for more details. 
As far as our decluttering and house clearance services are concerned, we make sure that everything is disposed of properly. Things that cannot be sold, donated to charity, or recycled go to a waste management facility where they can be incinerated to provide power. We support various charities, that include British Heart Foundation, Sue Ryder, Woking Hospice and others. 
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